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Front Office Manager

Posted Jan 27, 2017 | Hits: 82
Country:   UK
Region:   London

Smart luxury is at the core of everything Yassat Gloria Hotel &
Apartments does. We offer our guests one-of-a-kind experiences, service
that's intuitive and connections to people and places near or far. We're
the destination of a new generation of global travelers for whom life,
business, and pleasure seamlessly intersect. People who know that the
greatest luxury is the luxury of being yourself. If you understand what
it’s like to juggle life, business, and pleasure and know how to bring a
sense of luxury to that type of travel experience, you may be just the
person we are looking for to work as a Team Member with Yassat Gloria
Hotel & Apartments.

We are currently seeking for passionate and dynamic Front Office
professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions
to our guests.

As a Front Office Manager you have the responsibility and authority to
maintain the standards of quality and service and facilities in the
department. Responsible for the overall smooth and economical running of
the Front Office department. Your role will include key
responsibilities such as:

Develops and operates an effective communication system with Front
Office Staff.
Supervise daily operations of Front Office Staff, reservation,
registration and check-in/check-out.
Participate with all department heads in an effective communication
system facilitating the provision of guest service.
Interface with all various department heads & controller regarding
billing dispute involving guest.
Develops final draft and budget for front office staff.
Prepare forecast & room sales for upcoming week, month or other
period as required.
Maintain business relationship with various corporate community dealer.
Oversee the personal management for the front office department.
Perform other duties as required.
Prepares the annual budget and manning guide together with the EAM and
manages the Front Office.
Keeps abreast of all emergency procedures, hotel promotions, product
knowledge, VIP arrivals, upcoming events and brief direct subordinates
accordingly so that all front office staff are able to answer guest
requests and questions.

Education, Qualifications, Knowledge & Experiences

You should be having ideally a bachelor’s degree in hotel management or
hospitality with a minimum of
three (3) years experiences in a similar position within the hospitality
industry.

Competencies
The ideal candidate should have an understanding of the nature of the
hotel business. He/she understands how the hotel business runs; displays
a clear understanding of the company, its vision & business
priorities. Excellent customer service skills; Excellent oral and
written communication skills; interpersonal skills, takes initiative,
hospitality attitude. Establishes effective relationships with internal
& external customers; understands & anticipates customers’
needs; Take responsibility. Feel personally accountable for taking care
of things quickly and effectively Works effectively with colleagues to
achieve result.

BENEFITS & ENTITLEMENTS:

Competitive Tax-Free Basic Salary
Accommodation
Transportation
Meals
Uniforms
Educational Assistance
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme
Visa Costs   

 

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